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In a bid to improve passenger communication during disruptions, the Directorate General of Civil Aviation (DGCA) has directed airlines to **"appropriately sensitize" their staff** on informing passengers about flight delays. This directive comes in the wake of recent air travel chaos plagued by foggy weather and inadequate passenger updates.
The DGCA's emphasis lies on two key aspects:
Transparency and Accuracy:Airlines must actively share accurate, real-time information about delays on various online platforms and display boards. Passengers deserve timely updates rather than being kept in the dark about revised timings.
* **Effective Communication:** Airport staff, the first point of contact for passengers, need to be trained on handling these situations empathetically and effectively. Clear communication, regular updates, and providing alternative options where possible can significantly improve passenger experience during disruptions.
This move by the DGCA aims to address growing frustration among passengers facing delayed flights. The lack of timely and accurate information often leads to confusion, anxiety, and missed connections. The directive pushes for a more proactive approach, ensuring passengers are kept informed and supported throughout the ordeal.
The DGCA has also urged airlines to invest in robust technology infrastructure to disseminate delay updates seamlessly across online platforms. Additionally, training programs for airport staff on effective communication during disruptions are being emphasized.
The success of this initiative hinges on airline compliance and staff training. With improved communication and a focus on passenger well-being, the DGCA hopes to create a more informed and stress-free air travel experience for everyone.
